Privacy policy

This Privacy Policy governs all personal data collected from visitors, account holders, and customers who access and purchase pet supplies via https://petlibros.shop, including stainless steel pet water fountains, WiFi smart camera feeders, automatic pet feeders, feeder & fountain bundles, pet accessories, cat furniture, and interactive pet toys. This policy complies with global data regulations including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other regional privacy laws. By browsing, creating an account, or completing checkout on our Shopify store, you fully acknowledge and consent to the data practices outlined below.

1. Data Controller Identification

PetLibros operates the online store at https://petlibros.shop and acts as the sole data controller for all personal information gathered on the website. All privacy-related communications, data subject requests, opt-out submissions, and data deletion applications must be sent to info@petlibros.shop. No physical mailing address is required for data requests; email correspondence is our official channel for all privacy support.

2. Categories of Personal Information We Collect

We collect two types of information: data you voluntarily submit, and data automatically captured during your site visit. No sensitive personal data such as government IDs, medical records, or financial social security numbers is collected at any stage of shopping.

2.1 Voluntarily Provided Personal Data

You supply these details when creating an account, placing an order, contacting support, subscribing to marketing emails, or submitting product feedback:
  • Full legal name, shipping address, billing address, postal code, country, city
  • Contact email address, mobile/landline phone number
  • Order numbers, purchase history, product selections (stainless steel fountains, smart feeders, replacement filters/pumps, bundle sets, cat toys, RFID tags)
  • Payment transaction records (processed securely via third-party payment gateways; we do not store full credit/debit card numbers on our servers)
  • Customer service correspondence: email content, photos/videos of defective pet devices, return request descriptions
  • Voluntarily shared pet details: pet type (cat/dog), pet weight/age provided for feeding schedule guidance
  • Marketing subscription status, opt-in/opt-out preferences for promotional emails about flash sales (50%–70% off pet equipment) and free shipping over $150 offers

2.2 Automatically Collected Passive Data

Our Shopify platform, cookies, and analytics tools capture anonymous and device data when you load any page on https://petlibros.shop:
  • Device identifiers: IP address, browser type, operating system, screen resolution, device model
  • Website usage metrics: page visit timestamps, time spent on fountain/feeder product pages, cart additions, abandoned checkout records, clicked discount banners
  • Cookie and tracking pixel data for marketing retargeting, site functionality, and traffic analytics
  • Approximate geolocation derived from IP address (country/region only; no precise GPS tracking)
  • Referral source: links, search engines, social platforms that directed you to our store

3. Legal Bases for Processing Your Personal Data

We only process your information under legally valid grounds per GDPR and global privacy standards:
  1. Contract Performance: To fulfill your purchase agreement—processing payments, arranging shipping, sending tracking updates, handling return/refund requests for pet feeders and water fountains.
  2. Legitimate Business Interest: Website security, fraud prevention, order troubleshooting, product improvement based on browsing trends, sending transactional emails (order confirmations, delivery alerts, return instructions).
  3. Explicit Consent: Sending promotional newsletters, targeted retargeting advertising, storing optional pet profile information; you may withdraw consent at any time via email or unsubscribe links.
  4. Legal Compliance: Retain order records to meet tax, consumer protection, and cross-border shipping regulatory requirements.

4. How We Use Your Personal Information

All collected data is used solely for the business purposes listed below; we never repurpose data for unrelated activities without new consent:
  • Complete order fulfillment: Process secure payments, generate shipping labels, dispatch stainless steel fountains, smart camera feeders, accessory bundles, and replacement parts globally
  • Deliver customer support: Resolve technical issues for WiFi pet feeders, fountain pump malfunctions, filter compatibility questions, return and refund claims via info@petlibros.shop
  • Send mandatory transaction communications: Order confirmations, shipping tracking, delivery notifications, return approval letters, warranty information for pet devices
  • Personalize your shopping experience: Display relevant pet product recommendations, highlight active discounts (50% to 70% off), show free shipping eligibility for orders above $150 USD
  • Website optimization: Analyze visitor behavior to improve page layout, product descriptions for ultrafiltration fountains and Granary smart feeders, and checkout flow
  • Fraud and security protection: Flag suspicious payment activity, block unauthorized account access, safeguard your billing and shipping details
  • Marketing communications (only with opt-in consent): Distribute newsletters with new product launches, seasonal flash sales, filter subscription discounts, exclusive bundle pricing
  • Administer account features: Store saved shipping addresses, wishlists, past purchase history for repeat orders of pet accessories
  • Comply with legal obligations: Retain transaction records for tax audits, respond to official law enforcement requests when legally required

5. Sharing and Disclosure of Personal Information

We do not sell, rent, or trade your personal information to unaffiliated third-party marketing companies. Limited data sharing only occurs with trusted service providers necessary to operate our store, all bound by strict data processing agreements:

5.1 Authorized Service Providers

  • Shopify Platform: Hosts our store, processes checkout, stores order records, runs site analytics under Shopify’s privacy terms
  • Payment Processors (PayPal, Credit Card Gateways): Securely handle payment transactions; we never retain full card data
  • Logistics & Courier Partners: Receive your shipping name and address to deliver pet fountain, feeder, and accessory orders internationally
  • Email Service Providers: Send transactional and marketing emails to your registered contact address
  • Analytics & Advertising Vendors: Use anonymized browsing data for retargeting ads, traffic reporting; no full personal identifiers shared without consent
  • Third-Party Support Tools: Process email tickets submitted to info@petlibros.shop for return, warranty, and product inquiries

5.2 Permitted Legal Disclosures

We may release your data if required by law, court order, or government authority; to defend our legal rights in disputes over orders, defective goods, or chargebacks; or in the event of business transfer (store sale, merger), where customer records will remain protected under identical privacy rules.

5.3 No Unauthorized Third-Party Sales

PetLibros does not monetize your personal data through sale to advertisers, data brokers, or unrelated retail brands under any circumstances.

6. Cookies, Tracking Pixels and Similar Technologies

Our site uses three categories of cookies, with full consent management available via your browser settings:
  1. Strictly Necessary Cookies: Mandatory for core store function—cart storage, account login, checkout security, free shipping threshold calculation. Cannot be disabled without breaking website usability.
  2. Analytics Cookies: Track anonymous visitor volume, page performance, popular pet product categories (stainless steel fountains, smart feeders). Data is fully aggregated and unidentifiable to individual users.
  3. Marketing/Retargeting Cookies: Activated only if you consent to promotional tracking; used to display relevant PetLibros product ads on external platforms. You may opt out of marketing tracking by clearing cookies or adjusting your advertising device preferences.
You can permanently block all non-essential cookies via browser privacy controls at any time. Disabling marketing cookies will not impact your ability to browse, purchase, or receive order support emails.

7. Data Retention Periods

We only store personal data as long as required for the original collection purpose, after which records are securely deleted or fully anonymized:
  • Customer account data (name, address, order history): Retained for 6 years following your last purchase, to resolve warranty claims, return disputes, and meet tax record requirements. If you submit a full deletion request, we erase all account data immediately upon verification.
  • Payment transaction logs: Retained for 7 years to satisfy global tax and financial record laws.
  • Customer service email correspondence: Stored for 3 years after ticket closure for troubleshooting reference, then permanently erased.
  • Marketing email subscriber records: Retained until you click the unsubscribe link in a newsletter or send an opt-out request to info@petlibros.shop.
  • Anonymous analytics cookie data: Stored for 24 months before automatic anonymization.

8. Data Security Protections

We implement industry-standard technical and organizational safeguards to prevent unauthorized access, loss, or alteration of your personal information:
  • End-to-end SSL/TLS encryption for all website traffic, checkout pages, and email communications sent to info@petlibros.shop
  • Password-protected, access-restricted backend Shopify admin systems with limited staff data access
  • Regular platform security updates and vulnerability scans for our pet supply store
  • Restricted third-party data access: All service providers sign data protection contracts prohibiting misuse of customer records
  • Secure permanent deletion protocols for all expired or requested erased personal data
No online data transmission can guarantee 100% security against unforeseen breaches, but we maintain continuous monitoring to minimize all data risk. In the unlikely event of a verified data breach, we will notify all affected users via email within 72 hours of discovery, per legal requirements.

9. Your Global Data Privacy Rights

Depending on your country of residence, you hold the following enforceable rights, all exercisable by emailing info@petlibros.shop with your full name and associated order number/account email for identity verification:
  1. Right to Access: Request a complete copy of all personal data we store about you, including your order history of stainless steel water fountains, smart camera feeders, and accessory purchases.
  2. Right to Rectification: Correct outdated, misspelled, or inaccurate shipping, billing, or contact information in your customer account.
  3. Right to Erasure (“Right to be Forgotten”): Submit a request to fully delete your customer account, all order records, saved addresses, and stored pet information, subject to mandatory legal retention exceptions (tax records).
  4. Right to Data Portability: Receive your purchase and contact data in a standard machine-readable digital format for transfer to another retailer.
  5. Right to Object: Opt out of marketing emails, retargeting tracking, or processing based on legitimate business interest at any time, with no associated fees or service penalties.
  6. Right to Restrict Processing: Request temporary suspension of your data processing during dispute resolution for returns, defective pet equipment, or chargeback claims.
  7. CCPA Exclusive Right (California Residents): Opt out of any limited data sharing for targeted advertising, with zero discrimination against your store access, pricing, or product availability after opt-out.
  8. Right to Withdraw Consent: Revoke any prior opt-in for newsletters or pet data storage by replying “Unsubscribe” to marketing emails or messaging info@petlibros.shop.
We respond to all valid data subject requests within 30 calendar days of receiving your verified identity submission. No charge applies for standard access or deletion requests; only excessive, repeated mass requests may incur a small administrative fee permitted by law. If you disagree with our response to your privacy request, you may file a complaint with your local data protection supervisory authority.

10. Children’s Privacy Protection

https://petlibros.shop exclusively markets pet care products for adult pet owners. We do not knowingly collect personal data from users under 16 years of age. If you are a parent or guardian and discover your minor child has submitted their information to our store without your consent, immediately contact info@petlibros.shop, and we will permanently delete all related records within 5 business days.

11. Third-Party Website Links

Our product pages and footer may contain hyperlinks to external websites (payment gateways, shipping trackers, social media). This Privacy Policy only applies to data collected on https://petlibros.shop. External sites operate under their own independent privacy rules, and PetLibros accepts no liability for their data collection practices. We recommend reviewing third-party privacy policies before submitting personal information to external platforms.

12. Policy Updates & Modifications

PetLibros reserves the right to revise this Privacy Policy to reflect new regulatory requirements, website feature updates, or changes to our pet product data handling workflows. All policy revisions will be published permanently on the Privacy Policy page of https://petlibros.shop with a revised “Last Updated” date. Material changes that impact your data rights will be notified to registered account holders via store email at least 14 days before the updated terms take effect. Continued website browsing and purchasing after the effective update date constitutes acceptance of the revised policy.

13. Privacy Contact Information

For all data access requests, deletion submissions, cookie opt-out inquiries, privacy policy questions, or data breach concerns, our dedicated privacy support channel is:

Official Support Email: info@petlibros.shop

Store Website: https://petlibros.shop

All privacy correspondence is processed seven days a week with a maximum 30-day response window for formal data subject applications.

Shopify Page SEO Meta Data (Direct Copy for Page Settings)

Meta Title: Privacy Policy | PetLibros Stainless Steel Pet Fountains & Smart Feeders | https://petlibros.shop

Meta Description: Read PetLibros full privacy policy covering data collection, storage, cookies, customer rights for stainless steel pet water fountains, smart camera feeders, feeder bundles & accessories. Contact us at info@petlibros.shop for all data requests.