Terms of service

1. Introduction & Acceptance of Terms

These Terms of Service (“Terms”) constitute a legally binding agreement between PetLibros, the operator of the website https://petlibros.shop (“we”, “us”, “our”), and all visitors, registered account holders, and customers (“you”, “your”) accessing, browsing, and purchasing pet care goods through our Shopify store. Our product lineup includes stainless steel pet water fountains, WiFi smart camera pet feeders, automatic feeders, feeder & fountain combo bundles, all-in-one pet care sets, replacement pumps, ultrafilter cartridges, RFID collar tags, stainless steel feeding trays, cat furniture, interactive cat toys, and all matching PETLIBRO accessories.
By accessing the website, creating a customer account, adding items to your cart, completing checkout, or submitting any customer service request to info@petlibros.shop, you fully acknowledge, read, understand, and unconditionally accept all provisions within these Terms. If you do not agree to any clause contained herein, you are prohibited from using our website and placing any orders. These Terms supersede all prior verbal or written agreements between you and PetLibros.

2. Account Registration & User Responsibilities

2.1 Account Creation: You may create a customer account on https://petlibros.shop to save shipping addresses, view order history, track purchases, and receive exclusive sale notifications. When registering, you must provide accurate, complete, current legal name, valid email address, and correct contact information. You are solely responsible for maintaining the confidentiality of your account login credentials (username, password).

2.2 Account Security: Any purchases, form submissions, or account modifications made under your login information are deemed your sole responsibility. Notify info@petlibros.shop immediately if you detect unauthorized account access, password leaks, or suspicious order activity. We bear zero liability for losses resulting from your failure to secure your login details.

2.3 Prohibited Account Conduct: You shall not:
  • Create multiple fake or duplicate accounts to abuse flash sale discounts (50% / 60% / 70% off bundles and accessories) or free shipping eligibility over $150 USD;
  • Share, sell, rent, or transfer your customer account to third parties;
  • Use the account for fraudulent orders, chargeback scams, counterfeit return claims, or harassment of our support team;
  • Submit false shipping/billing information to evade payment or shipping fees.

    We reserve the right to suspend, restrict, or permanently terminate any account violating these rules without prior refund of pending orders.

3. Product Information, Pricing & Promotions

3.1 Product Descriptions: All text, images, specifications, model numbers, material labels (304 stainless steel, BASF ultrafilter resin, 1080p infrared camera), and function introductions for fountains, feeders, and accessories are posted in good faith. Minor color, dimension, or packaging discrepancies may exist due to screen display differences and manufacturer batch updates; such variations do not qualify as defective goods or grounds for free return shipping.

3.2 Pricing Rules: All listed prices on https://petlibros.shop are denominated in United States Dollars (USD), excluding international import duties, customs taxes, brokerage fees, and destination surcharges unless explicitly stated. Original struck-through prices are reference retail values; discounted sale prices apply automatically at checkout with no additional coupon codes required.

3.3 Pricing Error Policy: In the event of obvious technical pricing errors (extremely low prices for high-value bundles such as All-in-One Smart Feeding and Hydration Sets, Granary Camera Feeder Bundles), we reserve the right to cancel affected orders prior to shipment and issue full refunds to your original payment method, with written notification sent to info@petlibros.shop registered email.

3.4 Free Shipping Promotion: Complimentary standard shipping applies only to orders with a pre-tax subtotal equal to or exceeding $150 USD. If you return partial items that reduce your order subtotal below $150, the free shipping benefit will be reversed, and equivalent shipping charges will be deducted from your refund amount.

3.5 Limited-Time Discounts: All -50%, -60%, -70% off flash sales, filter subscription bundles, and clearance accessory pricing are time-limited, subject to stock availability, and cannot be combined with other unadvertised stackable discounts unless officially announced on our website homepage. Clearance items marked -70% off are final sale and excluded from standard return eligibility as outlined in our standalone Return & Refund Policy.

4. Order Placement, Payment & Order Cancellation

4.1 Order Contract Formation: Your submission of a completed checkout order constitutes an offer to purchase our pet products. An official binding sales contract is only formed once we generate a shipping tracking number and send a shipment confirmation email to your registered address. A cart addition or checkout page submission alone does not guarantee product reservation or order acceptance.

4.2 Accepted Payment Methods: We process payments via all Shopify-supported secure gateways including credit cards, debit cards, PayPal, and authorized digital wallets. We do not store full credit/debit card numbers on our servers; all sensitive financial data is processed and secured by third-party certified payment processors per global data compliance standards.

4.3 Payment Obligations: You authorize full deduction of the total order amount (products + applicable shipping fees) upon checkout submission. All orders must be fully paid before we commence packaging and shipment. Unpaid pending orders will be automatically canceled after 72 hours of inactivity.

4.4 Pre-Shipping Cancellation Terms:
  • Cancellation requests submitted within 24 hours after checkout: Full 100% refund issued without administrative fees;
  • Cancellation requested 24–72 hours post-checkout before shipment: Flat $8 order handling fee deducted from your refund;
  • Once a tracking number is generated and shipment confirmation sent, orders cannot be canceled and must follow our post-delivery return process detailed in our Return & Refund Policy, accessible at https://petlibros.shop/pages/return-refund-policy.

    All cancellation requests must be submitted via email to info@petlibros.shop with your complete unique order number in the subject line.

5. Shipping, Delivery & Risk of Loss

5.1 Shipping Dispatch Timelines: Standard order processing time is 1–5 business days after full payment confirmation, excluding weekends and recognized public holidays. High-volume flash sale periods may extend processing to a maximum of 7 business days. We do not guarantee exact delivery dates provided by third-party courier carriers.

5.2 Delivery Risk Transfer: Ownership and risk of loss, damage, or theft of all pet products (stainless steel fountains, smart feeders, accessory packs, bundles) transfers to you the moment the carrier accepts the package for transit. Claims for lost, stolen, or severely damaged parcels must be filed directly with the shipping courier first, then escalated to info@petlibros.shop with tracking numbers and photographic evidence of packaging damage.

5.3 Delivery Issues: Failed deliveries due to incorrect customer-provided addresses, recipient absence, refused parcels, or undeliverable postal codes will result in return shipping fees deducted from any applicable refunds once the package returns to our warehouse. We are not liable for additional customs charges, import taxes, or holding fees imposed by destination countries for international shipments.

5.4 Damaged Goods Upon Receipt: If your order arrives broken, dented, or with defective fountain/pump/camera components, you must email info@petlibros.shop within 48 hours of delivery with clear photos/videos of outer packaging damage and faulty merchandise to qualify for free replacement shipping per our Return & Refund Policy.

6. Returns, Refunds & Exchanges

All return, refund, exchange, restocking fee, and final sale rules are fully governed by our standalone Return & Refund Policy hosted at https://petlibros.shop/pages/return-refund-policy, which is incorporated into these Terms by full reference. Key summary provisions:
  • Standard 30-calendar-day return window starting on carrier delivery date;
  • Consumable hygiene products (opened fountain filters, used pumps, worn RFID tags) are non-returnable;
  • Customer-initiated change-of-mind returns require buyer-paid return shipping plus a 15% restocking deduction;
  • Store-caused defects, wrong items, or shipping damage qualify for free return labels and zero restocking fees.

    You acknowledge reviewing and agreeing to all return eligibility rules prior to completing any purchase on our store.

7. Product Limited Warranty

7.1 Warranty Coverage Scope: All brand-new PETLIBRO stainless steel water fountains, automatic feeders, WiFi smart camera feeders, and complete bundles carry a 12-month limited manufacturer warranty valid from the original order delivery date. Genuine replacement accessories (pumps, trays, unopened filter packs) carry a 90-day limited warranty.

7.2 Warranty Covered Defects: The warranty covers factory manufacturing faults including faulty pump motors, defective camera hardware, broken feeder sensor components, and flawed stainless steel construction that impairs normal product function.

7.3 Warranty Exclusions: This warranty does not cover damage caused by pet chewing, improper voltage power supplies, unauthorized disassembly, accidental drops, water overflow neglect, normal cosmetic wear, lost small parts, or damage from self-modification of fountain/feeder internal parts. Consumable filter cartridges are excluded from all warranty coverage as disposable hygiene supplies.

7.4 Warranty Claim Process: To submit a warranty request, email info@petlibros.shop with your original order number, product model name, and clear media evidence of the functional fault. At our discretion, we may ship free replacement components or authorize a discounted unit swap; full monetary refunds are not available under warranty claims after the 30-day return window expires.

8. Intellectual Property Rights

8.1 Ownership: All intellectual property displayed on https://petlibros.shop is exclusively owned or lawfully licensed to PetLibros, including the PETLIBRO brand name, logos, product photography, stainless fountain renderings, smart feeder video footage, written product descriptions, website layout, graphic designs, page code, filter technical data, and all marketing copy for sale promotions.

8.2 Limited Personal License: You receive a non-transferable, non-commercial, temporary personal license to view, browse, and load website content solely for the purpose of shopping and researching pet supplies for your personal household use.

8.3 Strict Prohibitions: You are forbidden to:
  • Copy, screenshot, download, reproduce, edit, crop, or redistribute our product images, videos, and written text for commercial resale, competitor websites, third marketplaces, or social media advertising without our formal written email approval from info@petlibros.shop;
  • Scrape our website code, pricing data, product inventory, or customer information using bots, crawlers, automated scripts, or scraping software;
  • Trademark infringe by using the PETLIBRO brand name, logos, or product images on unrelated retail goods or counterfeit pet equipment.

    We reserve full right to issue DMCA takedown notices and pursue legal remedies for any intellectual property infringement detected.

9. Prohibited Website Usage

When accessing https://petlibros.shop, you shall not engage in any activity that harms website operation, disrupts service for other customers, or violates applicable local, state, federal, or international laws. Restricted conduct includes:
  • Uploading malware, viruses, spam scripts, or harmful code via contact forms, review sections, or account message tools;
  • Submitting abusive, threatening, discriminatory, harassing, or obscene messages to our support email info@petlibros.shop;
  • Filing fraudulent chargebacks, false defect claims, or fabricated return damage evidence to obtain unauthorized refunds;
  • Attempting to bypass website security, payment encryption, or account access controls;
  • Using our store platform to resell counterfeit, knockoff, or modified PETLIBRO products to third parties.

    We may block your IP address, restrict device access, and terminate customer accounts permanently for violation of this clause without prior notice.

10. User-Generated Content

Any reviews, product photos, feedback, or suggestions you voluntarily submit to our website product pages or send to info@petlibros.shop (“User Content”) grants PetLibros a perpetual, worldwide, royalty-free, non-exclusive license to display, edit, publish, and repurpose that content across our website, social media, and promotional marketing materials for pet product advertising. You warrant all User Content you submit does not infringe third-party copyrights, trademarks, or privacy rights and contains no offensive, illegal, or defamatory material. We retain full editorial discretion to delete or hide inappropriate customer reviews and uploaded media at any time.

11. Limitation of Liability

11.1 Disclaimer of Warranties: The website and all PETLIBRO pet products are supplied on an “as-is” and “as-available” basis without any express or implied warranties, including merchantability, fitness for a specific pet size/breed, uninterrupted WiFi camera connectivity, or zero operational noise for stainless steel fountains. We do not guarantee 100% constant app access for smart feeders as wireless connectivity relies on your home internet network conditions.

11.2 Damages Cap: To the maximum extent permitted by governing law, PetLibros, its staff, suppliers, and logistics partners shall not be held liable for any indirect, consequential, incidental, special, punitive, or exemplary damages including lost pet care convenience, lost income, veterinary expenses, or emotional distress arising from use or malfunction of our feeders, fountains, cameras, and accessories. Our total aggregate liability for any claim related to an order shall never exceed the full USD amount you paid for that specific order.

11.3 Liability Exceptions: This liability cap does not apply to legal claims involving proven fraud, intentional misconduct, or bodily injury caused directly by our defective manufactured products where liability cannot be lawfully limited.

12. Indemnification

You agree to fully indemnify, defend, and hold harmless PetLibros, its directors, employees, suppliers, Shopify platform partners, and shipping carriers against all third-party claims, damages, losses, legal fees, settlement costs, fines, and administrative expenses arising out of:
  • Your breach of any clause within these Terms, our Privacy Policy, or Return & Refund Policy;
  • Your unauthorized use of our website or intellectual property;
  • Fraudulent orders, false return/chargeback claims submitted from your customer account;
  • Harm caused by improper, negligent, or illegal operation of our stainless steel fountains, smart feeders, camera equipment, and pet accessories;
  • Copyright or trademark infringement originating from your user-generated content or unauthorized reposting of our product media.

13. Privacy Policy Integration

Your collection, storage, processing, and usage of personal data (shipping addresses, contact emails, order history, payment transaction records) is strictly governed by our independent Privacy Policy published at https://petlibros.shop/pages/privacy-policy, which is fully incorporated into these Terms by reference. All data subject requests (access, deletion, rectification) must be submitted to info@petlibros.shop per the rules outlined in our Privacy Policy.

14. Subscription Terms (Filter Auto-Refill Plans)

Our Glacier Ultrafilter and Capsule Fountain Filter recurring subscription programs follow these binding rules:
  1. Subscription billing automatically renews on the selected recurring interval (monthly / quarterly) unless you submit a cancellation email to info@petlibros.shop at least 7 calendar days before the next scheduled charge date;
  2. Subscriptions receive exclusive discounted filter bundle pricing not available to one-time accessory purchases;
  3. Canceled subscriptions remain active until the current pre-paid filter shipment cycle concludes; partial refunds for mid-cycle subscription termination are not offered;
  4. We reserve the right to adjust subscription pricing with advance email notification sent to all active subscribers 14 days prior to any price change.

15. Modification of Terms & Store Policies

PetLibros reserves the unilateral right to update, amend, or revise these Terms of Service, Return & Refund Policy, Privacy Policy, shipping rules, and promotional terms at any time without prior individual notice to customers. All revised versions will be permanently published on the corresponding policy pages of https://petlibros.shop with an updated “Last Updated” date visible at the top of each document. Your continued website browsing, account login, or order placement after revised terms take effect constitutes full acceptance of all updated provisions.

16. Severability

If any single clause within these Terms is ruled invalid, unenforceable, or illegal by a court of competent jurisdiction, all remaining separate terms and conditions shall remain fully valid, binding, and enforceable without modification. The invalid provision shall be reinterpreted to achieve the original intended legal purpose to the maximum extent permitted by applicable law.

17. Waiver

Failure by PetLibros to enforce any provision of these Terms at any given time does not constitute a permanent waiver of that clause or our right to enforce the same provision against future customer violations. No partial or delayed enforcement action shall eliminate our contractual rights under this agreement.

18. Governing Law & Dispute Resolution

These Terms of Service and all purchase transactions completed on https://petlibros.shop are governed by the laws of the United States, excluding conflict-of-law rules. Any disputes, chargeback conflicts, return disagreements, warranty claims, or intellectual property disputes between you and PetLibros must first be resolved via written email correspondence to info@petlibros.shop for a minimum 30-day negotiation period before initiating formal legal proceedings. If amicable resolution cannot be reached after 30 days of communication, all formal litigation shall be filed within the state courts of the United States where our business operations are administered.

19. Contact Information for All Inquiries

For questions, complaints, warranty submissions, return requests, subscription cancellations, privacy data applications, and general store support related to stainless steel pet fountains, smart camera feeders, automatic feeders, feeder/fountain bundles, and all PETLIBRO accessories, our sole official communication channel is:

Support Email: info@petlibros.shop

Official Website: https://petlibros.shop

All written communications sent to this inbox will receive a formal response within 24–48 standard business days.

Shopify Page SEO Meta Title & Description (Direct Copy for Page Settings)

Meta Title: Terms of Service | PetLibros Stainless Steel Pet Fountains & Smart Feeders | https://petlibros.shop

Meta Description: Read our full Terms of Service covering orders, payments, shipping, returns, warranty, intellectual property, subscriptions and liability for stainless steel pet water fountains, smart camera feeders, feeder bundles & accessories. Contact support at info@petlibros.shop.